Accessibility

The Peppermint Club strives to make our venue and live experiences inclusive and accessible to everyone.  For more questions, or information not mentioned below, please contact us before your visit at 424-335-0575. 

For a virtual tour, click here. 

 

Arrival & Accessible Entrances:

The main entrance to The Peppermint Club is accessible. 

 

Restrooms: 

The accessible restroom is located on the main level towards the back of the venue from the main entrance as you enter. 

 

Ticketing:

Tickets located in our accessible section can be purchased online at livenation.com. Our box office is not equipped to take ticket orders over the phone and our website is the only method to purchase tickets.  

For Accessible seating at The Peppermint Club, please purchase a General Admission ticket. We will seat those needing accessible seating once the box office opens on the day of the event. 

To find tickets in the Accessible Seating Area of The Peppermint Club, select the Filters icon on the upper right of the page where you see available tickets.  You will be shown your seat location once the ticket is selected.  

 

Accessible Parking: 

The Peppermint Club only offers valet parking, which is available in front of the venue at 8713 Beverly. 

If you wish to drop off a member of your party, please drop them off at the main entrance.

 

Medication Needs: 

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.  

 

Dietary Needs: 

We allow a small commercially sealed package of unopened snacks such as small packs of cookies, etc. If you use insulin, please see the medication needs on this page for more information.  

The Peppermint Club takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

 

Service Animals: 

Service Animals are welcome at The Peppermint Club. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs that are trained to do work to perform tasks related to people with disabilities. The work or task the dog is trained to do must directly relate to the handler’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  Any other item presented as a service or comfort item will not be allowed into the venue.  

The ADA requires the service animal to be under the control of the handler. This can be using a harness, leash, or other tether. The animal must be housebroken. Live Nation and its operating partners are not required to provide for, the care, or supervision of a service animal, including cleaning up after it.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. We will exclude a service animal when its behavior poses a direct threat to the health or safety of others. 

 

Seated Performances Only: 

If you will accompanied by a service animal while attending a performance, please contact the venue at 424.335.0575 after you have purchased your tickets as we may have to accommodate you and others in an appropriate location for you and your service animal. 

 

Effective Communication Accommodations:

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, assisted listening devices, or written materials, please submit your request here or get in touch with us at 515.425.6627 on Thursdays 11-5 PM at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

 

Mobility Device Storage: 

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact the Box Office prior to your visit for more information.